Returns and Warranty Policies

While the Consumer Guarantees Act and Fair-Trading Act provide the basis for Dunedin Stainless Steel Co, Ltd. Warranty and Returns Policy, we in fact go above and beyond the expectation of these two statutory laws. DISSCO has a 12-month money-back guarantee with printed proof of purchase. For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective. It's this policy that provides you peace of mind while shopping with DISSCO.

Restrictions and exceptions resulting from New Zealand Copyright laws and health and safety issues mean a refund or exchange is only available for the following products if that product is defective and not fit for purpose. Exceptions are our Laundry Systems, should a laundry system prove to be defective after installation we will put it right. Returns will not be made for incorrect sizes or because you just changed your mind. Size information is clearly stated on our buying page, should you have made a genuine mistake we can work with you to rectify that however the item must be in original packaging and condition and be returned to our warehouse.

Return of all faulty goods to our warehouse are at your expense.

Claims for damage upon delivery must be made within seven days of receiving and signing for the goods. Laundry Systems can be subject to concealed damage so should be checked immediately. To open a laundry system lay it on its back cut sellotape seams, open all four flaps and stand carton upright. Open top flaps and lift carton off. Remove plastic protections and inspect.

If you have received the wrong product please accept our apologies and we will put it right.